Frequently Asked Questions

Everything you need to know about your Durex India shopping experience.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via SMS and email. You can also monitor your status through the 'My Orders' section on our website.

What is the return and exchange policy?

We offer a 15-day return and exchange policy for all unworn apparel with original tags intact. Please note that for hygiene reasons, innerwear and certain accessories are non-returnable.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes across India.

How do I find the right size for me?

Each product page features a detailed 'Size Guide' with measurements in inches and centimeters. We recommend comparing these measurements with a well-fitting garment you already own.

How long does shipping take?

Orders are typically processed within 24-48 hours. Delivery usually takes 3-5 business days for metropolitan cities and 5-7 business days for the rest of India.

Are your products sustainably sourced?

Durex India is committed to ethical fashion. We work with certified manufacturers to ensure high-quality fabrics and fair labor practices across our entire supply chain.